Orders
***PLEASE NOTE SHIPPING TIMES ARE ONLY AN ESTIMATE AND WE CANNOT GUARANTEE THESE TIME FRAMES ***
We aim to pick and pack your gear within 24hrs receiving your order. All orders placed before 12:00pm AEST will be picked, packed & dispatched on the same day. Orders placed after 12:00pm AEST will pick and packed on the same day but dispatched the following business day.
Orders made over the weekend and AU public holidays will be be picked, packed & dispatched the following Monday (or next business day).
Estimated Delivery Times
Domestic
We use Australia Post for our local orders and offer a tracking service as well as having their Customer Services team to utilise in tracking your shipment.
Australia – Free Delivery for orders over $150, 1-5 working days, rural areas could take an extra 1-2 days.
International
We use DHL EXPRESS to service ALL our international orders as they provide real-time tracking and have local offices you can contact directly to find out where your shipment is and when it will be delivered.
New Zealand - $30AUD 1-3 working days (additional 3 days for rural areas)
Asia - $50 3- 5 working days
Pacific - $50 3- 5 working days
UK & Europe $50 3 - 5 working days
USA, Canada, Mexico $50 2-5 working days
Additional charges for international orders
International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of LashFix Beauty Bar. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.
FAQs:
How long does my order take?
Australia - 1-3 working days, rural areas could take an extra 1-3 days.
New Zealand - $30AUD 1-3 working days (additional 3 days for rural areas)
Worldwide - Please email info@lashfix.com.au for a quote
***WE ARE CURRENTLY EXPERIENCING DELAYS DUE TO COVID-19***
Do you deliver to a PO Box?
Please note WE DO NOT ACCEPT P.O BOXES as a delivery address. If you are using a P.O Box, please enter in your local post office address as you will be able to collect your package from their facility.
How can I track my order?
In your email you will find your tracking link from our shipping partner, DHL EXPRESS 13 14 06. Following your individual tracking link you will have an available contact number for your local office to make any queries.
What if I am not home?
Contact the local customer services from our shipping partner, DHL EXPRESS 13 14 06
My order is late?
Please understand that the estimated delivery times above are only estimates, and are not guaranteed. We recommend that customers order well in advance for situations where an order needs to arrive by a particular date. We do not accept responsibility or offer refunds for delays in delivery.
DISCLAIMER
LashFix Beauty Bar is not responsible for the loss of parcels if the customer has created an Authority to Leave at the address which an order is delivered to. Please ensure your address details are correct as LashFix Beauty Bar takes no responsibility for deliveries which are made to addresses entered in error. Please contact DHL EXPRESS 13 14 06
